Terms of Service

GMANA is an online marketplace based in Phnom Penh, Cambodia. We run the platform that lets independent sellers (“merchants”) list their products and lets shoppers (“buyers”) find and buy them.

The merchant is the seller of every product listed on GMANA, and the contract of sale is between you and that merchant. GMANA is not a party to that contract, but we operate the platform, take payments through our payment partners, and help resolve problems between buyers and merchants.

• You must be at least 18 years old, or use GMANA with the involvement of a parent or guardian who accepts these Terms on your behalf.
• You must give accurate information when you create an account and keep it up to date.
• You are responsible for keeping your password secure and for everything done through your account. Tell us straight away if you suspect someone else is using it.
• You may not create more than one account to get around limits, promotions or a suspension.
• Merchant accounts go through a separate review before they can sell, and may be subject to additional seller terms.

• Merchants set their own prices. Prices are charged in US dollars (USD); any amount shown in Khmer riel (KHR) is for reference only.
• Delivery fees, discounts and vouchers are shown at checkout before you pay.
• Placing an order is an offer to buy. The order is accepted when the merchant confirms it.
• A merchant may cancel an order, for example if an item is out of stock or was listed at an obviously wrong price. If that happens, any amount you paid for the cancelled items will be refunded in full.
• Product descriptions, photos and prices are provided by merchants. We work to keep listings accurate but cannot guarantee that every listing is free of errors.

Payments are processed by licensed payment providers, such as ABA PayWay and KHQR (Bakong), under their own terms. GMANA does not store your full card or bank account details.

You agree to pay the total shown at checkout, including delivery fees. If a payment fails, is reversed or appears to be fraudulent, the order may be cancelled.

• Delivery is currently available in Phnom Penh and is arranged by the merchant or a delivery partner. Delivery times shown are estimates, not guarantees.
• Please make sure your delivery address and phone number are correct. If a delivery fails because the details were wrong or no one was available to receive it, the merchant may charge for a second attempt or cancel the order.
• Responsibility for the products passes to you once they have been delivered.

Each merchant handles returns and refunds for the products they sell, in line with these Terms and applicable consumer protection law.

• If an item arrives damaged, defective, incorrect or significantly different from its listing, contact the merchant through GMANA within 7 days of delivery.
• Food and other perishable items can be returned only if they arrive damaged, spoiled or incorrect.
• Approved refunds are paid back to the original payment method.
• If you and a merchant cannot agree, contact us. We will review the order and your messages and may decide the outcome, including issuing a refund.

Merchants who sell on GMANA agree to:

• describe their products accurately, with honest prices, photos and descriptions;
• sell only products they are legally allowed to sell, which are safe and meet Cambodian law, including food safety and labelling rules;
• fulfil confirmed orders on time and handle returns as described in these Terms;
• use buyer information only to complete orders and answer questions about them; and
• follow any additional seller terms and policies that GMANA publishes.

When you use GMANA, you must not:

• break the law or infringe anyone else’s rights;
• list, sell or buy illegal, counterfeit, stolen or unsafe products;
• post false, misleading, abusive or hateful content, including fake reviews;
• harass buyers, merchants or our staff;
• try to access accounts, systems or data without permission, or interfere with GMANA, for example by scraping, overloading the site or introducing malware; or
• send spam, or pay with a payment method you are not authorised to use.

You keep ownership of the reviews, messages, photos and other content you post. By posting it on GMANA, you give us a non-exclusive, royalty-free, worldwide licence to host, display, copy and adapt it as needed to run and promote GMANA.

Reviews must reflect your genuine experience. We may remove content that breaks these Terms, but we are not obliged to review everything that is posted.

The GMANA name, logo, site design and software belong to GMANA or its licensors. Merchants own, or have permission to use, their own brands, product photos and descriptions. You may not copy, modify or reuse any of these without permission, except where the law allows it.

GMANA is provided “as is” and “as available”. We work to keep it running smoothly, but we do not promise that it will always be available, uninterrupted or free of errors.

Merchants are responsible for their products, including their quality, safety, legality and the accuracy of their listings. To the extent the law allows, GMANA gives no warranties about products sold by merchants.

Nothing in these Terms removes rights you have under consumer protection law that cannot be excluded by contract.

To the extent the law allows, GMANA is not liable for indirect or consequential losses, such as lost profits, lost data or lost opportunities, arising from your use of the marketplace.

For any claim relating to an order, our total liability to you is limited to the amount you paid for that order. For any other claim, it is limited to USD 100.

Nothing in these Terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence.

You can stop using GMANA and ask us to close your account at any time.

We may suspend or close an account, remove listings or cancel orders if we reasonably believe these Terms have been broken, if the law requires it, or to protect our users or GMANA. Where appropriate, we will tell you why.

Terms that by their nature should continue after an account is closed, such as amounts owed, content licences, disclaimers, limitation of liability and governing law, will continue to apply.

These Terms are governed by the laws of the Kingdom of Cambodia.

If a dispute arises, please contact us first so we can try to resolve it informally. If it is not resolved within 30 days, either side may take it to the competent courts of Phnom Penh.

These Terms are published in English and Khmer. If the two versions differ, the English version applies.

We may update these Terms from time to time. When we do, we will change the “Last updated” date at the top of this page. For significant changes, we will tell you by email or with a notice on the site before they take effect. If you keep using GMANA after the changes take effect, you accept the updated Terms.